Randal Brown wrote on 06-20-2019

Doesn't do good work

On Easter Sunday April 21st woke up to my water heater leaking. Sostarted looking for a plumber. I found John Hearn Plumbing. They are open seven days a week and do not charge more for holidays. I gave them a call. They sent so meone out. The man looked at my water heater and gave me a price of $1100. I accepted it and told him to get started. He had a hard time getting someone to open up the place to get the heater. While he was waiting on them he left to go do work at Western Szzlin. About two hours later he came back and left the heater on my carpool and went back to Western Szzlin. Even though I was first I got pushed back for a higher paying job. He showed back up just before dark to put n this heater. He had to put it in by flashlight because at that time the light in the utility room was blown. When he took it out of the box it was broken. He fixed it an made a notation on my invoice. So I just paid $1100 fo a brand new broken heater. When he got done that night there was still water on the floor. Could not tell at that time for there was a leak or not. A couple of days later called them back out because there was a puddle on my carport. The same guy came out in the dark again to find a leak. He looked at the heater and sad it was not it. He looked around and decided that it was my washing machine leakng and charged me another $125. I bought a new washer and hoses and had t nstalled. There has been water on the floor of the utility room ever since. Monday June 17 the leak that the sad I did not have finally got bg enough that I could see it. So around 3pm I called them. They said that they would send someone out the next day and would call me before hand to let me know. At five thirty Tuesday June 18th I called them back to see why I had not heard anything. They acted like I hadn't called. Someone showed up at 8:30pm and sad that the leak is on the copper pipe and s not part of the water heater and would cost me $95. I sad let me get this straight I paid $1100 for a broken heater the a couple of days later paid $125 to have him come out to fix a leak that he could not find and now you want me to pay another $95 to fix the that should have been fixed the day the heater was put in? I will never use these people again. I wouldn't use them to sweep a floor. Use them are your own peril.